Terms and Conditions
Terms and Conditions
Effective Date: 19/08/2026
Welcome to the Good Wee Co website. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from us.
Please read these Terms carefully before using our website or placing an order. By accessing our website or purchasing products from us, you agree to be bound by these Terms.
Nothing in these Terms affects any statutory rights you may have as a consumer.
1. About Us
Good Wee Co is a trading name of Edward Davies, a sole trader (“Good Wee Co”, “we”, “us” or “our”).
Trading name: Good Wee Co
Proprietor: Edward Davies
Business address:
50 Keswick Road
Leatherhead
KT23 4BH
United Kingdom
Contact email: fresh@goodweeco.com
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding contract.
If you are under 18, you should only use this website or place an order with the involvement and permission of a parent or legal guardian.
You agree to use our website only for lawful purposes and in accordance with these Terms.
3. Products and Product Information
We take reasonable care to ensure that product descriptions, photographs, specifications, pricing and availability information displayed on our website are accurate.
However:
Product colours may vary slightly depending on your screen or device
Packaging may occasionally differ from that shown
Minor variations may occur between products
Images are provided for illustrative purposes
We cannot guarantee that our website will be completely free from typographical or other errors
We reserve the right to modify or discontinue products, change prices and limit quantities available for purchase.
Any changes to products or prices will not affect orders that we have already accepted, except where there has been an obvious pricing or description error.
4. Orders
When you place an order through our website, you are making an offer to purchase products from us subject to these Terms.
After placing your order, you should receive an order acknowledgement or confirmation by email. This confirms that we have received your order but does not necessarily mean that we have accepted it.
Unless we tell you otherwise, a contract between you and Good Wee Co is formed when your order is dispatched.
We reserve the right to refuse or cancel an order where, for example:
A product is unavailable
Payment cannot be authorised
There is an obvious pricing or product information error
We suspect fraud or misuse
Delivery to the supplied address is not possible
We reasonably believe the order breaches these Terms
If we cancel an order after taking payment, we will refund the amount you have paid for the cancelled products.
5. Pricing and Payment
All prices are displayed in Pounds Sterling (£ GBP) unless otherwise stated.
Prices will state whether VAT is included where applicable. Our VAT treatment will depend on our VAT registration status at the time of purchase.
Any applicable delivery charges will be shown before you complete your order.
We may change our prices at any time. Price changes will not affect orders we have already accepted, except in the case of an obvious pricing error.
Payment Methods
Depending on the payment options available through our website, payments may be processed using providers such as:
Stripe
PayPal
Apple Pay
Google Pay
Other payment providers displayed at checkout
Payment services are provided by third parties and may be subject to their own terms and privacy policies.
We do not store full payment card details on our own systems.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframes displayed on our website or provided to you when ordering.
Unless expressly agreed otherwise, delivery dates and timeframes are estimates.
We are not responsible for delays caused by circumstances outside our reasonable control, including:
Courier disruption
Customs delays
Severe weather
Strikes or industrial action
Transport disruption
Natural disasters
Other events beyond our reasonable control
If a significant delay occurs, we will take reasonable steps to keep you informed.
For consumers, risk in the products passes to you when the products come into your physical possession or the possession of a person you have nominated to receive them.
Ownership of products passes to you once we have received payment in full.
You are responsible for providing complete and accurate delivery information.
Where a delivery fails because you supplied an incorrect or incomplete address, or because delivery could not reasonably be completed, we may charge reasonable additional delivery costs where permitted by law.
7. International Orders
Where international delivery is available, customers outside the United Kingdom may be responsible for:
Import duties
Local taxes
Customs charges
Other charges imposed by local authorities
Unless expressly stated otherwise during checkout, these charges are not included in the purchase price and are outside our control.
We are not responsible for delays caused by customs authorities.
You are responsible for checking whether the products you order can lawfully be imported into and used within your country.
8. Returns, Cancellations and Refunds
Nothing in this section limits your statutory consumer rights.
Changing Your Mind
If you are purchasing as a consumer and your order is covered by UK distance-selling cancellation rights, you generally have the right to cancel your order without giving a reason.
For most goods, the cancellation period ends 14 days after the day on which you, or someone nominated by you, receives the goods.
To exercise your right to cancel, please contact us at:
You should clearly tell us that you wish to cancel your order.
After notifying us of your cancellation, you generally have a further 14 days to return the goods.
Unless we have agreed otherwise or the goods are faulty, damaged or incorrect, you are normally responsible for the direct cost of returning the goods.
You should take reasonable care of products while they are in your possession.
We may make a deduction from a refund where the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning, where permitted by law.
Certain products may be excluded from cancellation rights where an exemption under applicable consumer law applies. If an exclusion applies, we will make this clear before purchase where required.
Faulty, Damaged or Incorrect Products
Products supplied to consumers must meet the standards required by applicable consumer law.
If you receive products that are:
Faulty
Damaged
Not as described
Incorrect
please contact us at fresh@goodweeco.com and provide:
Your order number
Details of the issue
Photographs where reasonably helpful
Depending on the circumstances and your statutory rights, you may be entitled to a:
Refund
Repair
Replacement
Price reduction
Nothing in these Terms restricts your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
Refunds
Where you validly cancel an online consumer order, we will process any refund due in accordance with applicable consumer law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Your bank or payment provider may take additional time to display a processed refund in your account.
9. Hygiene, Product Care and Safety
Our products are intended for their stated commercial or domestic washroom purposes.
You should always:
Use products only for their intended purpose
Follow any instructions supplied with the product
Keep products away from children where appropriate
Avoid ingestion
Avoid deliberate misuse
You are responsible for assessing whether a product is appropriate for your particular premises, application or environment.
Nothing in this section excludes liability arising from a defective product or any liability that cannot legally be excluded.
10. Business Customers
Some Good Wee Co products are designed primarily for commercial premises, and we may sell to businesses as well as consumers.
If you purchase products wholly or mainly for purposes relating to your trade, business, craft or profession, you are purchasing as a business customer rather than a consumer.
Certain consumer rights referred to in these Terms, including statutory cooling-off rights, may therefore not apply to business purchases.
Any separate written quotation, supply agreement or commercial terms agreed between Good Wee Co and a business customer may supplement these Terms.
Where there is a direct conflict, separately agreed written commercial terms will take priority to the extent of that conflict.
11. Account Registration
If our website allows you to create an account, you are responsible for:
Maintaining the confidentiality of your login details
Keeping your account information accurate and current
Taking reasonable steps to prevent unauthorised access to your account
Please contact us if you believe your account has been accessed without authorisation.
We may suspend or terminate accounts where we reasonably believe fraud, misuse or a material breach of these Terms has occurred.
12. Acceptable Use of the Website
You must not:
Use our website unlawfully
Attempt to interfere with its security or operation
Introduce viruses, malware or other harmful technology
Attempt to gain unauthorised access to our website, systems or accounts
Scrape, systematically extract or exploit website content without permission
Use our website to infringe the rights of others
Use our website in a manner likely to damage or disrupt our systems
We may restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems.
13. Intellectual Property
Unless otherwise stated, content made available through our website is owned by or licensed to Good Wee Co.
This may include:
The Good Wee Co name and branding
Logos
Product designs
Photographs
Graphics
Illustrations
Written content
Website design
Marketing materials
Such content may be protected by copyright, trade mark and other intellectual property laws.
You may access and use our website for your own personal or legitimate business purchasing purposes.
You may not reproduce, distribute, commercially exploit, modify or republish our content without our prior written permission except where permitted by law.
14. User Content and Reviews
If you submit reviews, testimonials, photographs, comments or other content to Good Wee Co, you confirm that:
You own the content or have permission to provide it
The content does not infringe the rights of another person
The content is not unlawful, defamatory, abusive, fraudulent or misleading
You grant Good Wee Co a non-exclusive, royalty-free licence to reproduce, display and use content you voluntarily submit to us for reasonable business and marketing purposes.
Where appropriate, we will handle personal information contained in such material in accordance with our Privacy Policy.
We reserve the right to remove or refuse to publish content where we reasonably consider it inappropriate or unlawful.
15. Promotions and Discount Codes
Promotions and discount codes may be subject to additional terms.
Unless otherwise stated:
Discount codes have no cash value
They may not be combined with other promotions
They must be used within any stated validity period
They may apply only to specified products or customers
We may refuse or cancel use of a promotion where we reasonably suspect fraud, misuse or an obvious error.
We may amend or withdraw promotions, but this will not affect orders already validly accepted using the promotion.
16. Our Social Impact Commitments
Good Wee Co may communicate commitments relating to charitable giving, donations or the allocation of a proportion of our profits to toilet-building, sanitation or related projects.
Where we state that a percentage of our profits is donated, references to profits mean the relevant profit of the Good Wee Co business calculated after applicable business costs and expenses, unless we expressly state otherwise.
Further information about our current social impact commitments may be provided on our About page or elsewhere on our website.
We may change the organisations, projects or initiatives we support from time to time while continuing to honour any specific commitments already made.
17. Website Availability
We aim to keep our website available and operating correctly but cannot guarantee uninterrupted or error-free access.
From time to time, we may:
Suspend access
Carry out maintenance
Update functionality
Change or remove content
We will try to minimise disruption where reasonably possible.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Liability for defective products where it cannot legally be excluded
Breach of statutory consumer rights
Any other liability that cannot lawfully be excluded or restricted
Consumers
If you are purchasing as a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable when the contract was formed.
We supply products to consumers for private use unless otherwise agreed. If you use consumer-purchased products for commercial or business purposes, we will not generally be responsible for business losses such as loss of profit, revenue, business opportunity or business interruption, to the extent permitted by law.
Business Customers
If you purchase as a business customer, to the fullest extent permitted by law we will not be liable for indirect or consequential loss or for loss of:
Profit
Revenue
Business
Contracts
Anticipated savings
Goodwill
Business opportunity
Any limitation applicable to a business customer's order is subject to liabilities that cannot legally be excluded or restricted.
19. Privacy and Cookies
We process personal data in accordance with our Privacy Policy.
Our website may also use cookies and similar technologies. Information about these technologies and your choices can be found in our Privacy Policy, Cookie Policy and cookie preference tools where applicable.
You can read our Privacy Policy through the relevant link on our website.
20. Third-Party Links and Services
Our website may contain links to websites, platforms or services operated by third parties.
We do not control these third-party services and are not responsible for their:
Content
Availability
Privacy practices
Terms
Products or services
You should review the relevant third party's terms and privacy information before using its services.
21. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure to perform our obligations where this results from circumstances outside our reasonable control.
These may include events such as:
Natural disasters
Severe weather
Fires or floods
Epidemics or pandemics
Strikes
Transport disruption
Government action
Telecommunications or infrastructure failure
Where such an event affects an order, we will take reasonable steps to minimise its impact and will contact you where appropriate.
Your statutory consumer rights remain unaffected.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
Our business
Our products or services
Our website
Applicable law
Regulatory requirements
The version that applies to an order will normally be the version in force when the order was placed.
Updated Terms will be published on this page with a revised effective date.
23. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
24. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
25. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from mandatory protections provided by the law of the part of the United Kingdom or other jurisdiction in which you live.
Nothing in these Terms is intended to deprive consumers of protections that cannot legally be excluded.
If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms, unless we agree otherwise in writing.
26. Contact Us
If you have any questions about these Terms, an order or our products, please contact us:
Good Wee Co
A trading name of Edward Davies, sole trader
50 Keswick Road
Leatherhead
KT23 4BH
United Kingdom
Email: fresh@goodweeco.com