Refund Policy
Last updated: 01/07/2027
At The Good Wee Co., we want you to feel confident when ordering from us. If there’s an issue with your order, we’ll always do our best to help.
Because our products are hygiene-related items, we do have some important return conditions outlined below.
Returns Eligibility
We accept returns only for products that are:
Unused
Unopened
In their original sealed packaging
Returned in a resalable condition
Unfortunately, we cannot accept returns or offer refunds for any product that has been opened, unsealed, or used.
This policy is in place for hygiene and safety reasons and helps ensure all customers receive products in brand-new condition.
Return Window
If you would like to return an eligible item, please contact us within 14 days of receiving your order.
To request a return, email us at:
Please include:
Your order number
The item(s) you wish to return
The reason for the return
Faulty, Damaged, or Incorrect Items
If your order arrives:
Damaged
Faulty
Incorrect
Please contact us as soon as possible at fresh@goodweeco.com
With:
Your order number
A description of the issue
Photos where possible
If a product is confirmed to be faulty or incorrect, we will arrange an appropriate solution, which may include:
A replacement
A refund
Store credit
depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged
The wrong item was sent
The product is faulty
We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.
Refund Processing
Once your returned item has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be processed back to the original payment method within approximately 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a faulty product.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Opened urinal screens
Used products
Products removed from sealed packaging
Items damaged through misuse
Contact Us
If you have any questions about returns or refunds, please get in touch:
The Good Wee Co.
Email: fresh@goodweeco.com